FAQ

Accommodation FAQ

Q1: Are toiletries and bottled water provided in the guest rooms?

  • In support of our sustainability policy, guest rooms do not provide single-use disposable amenities (such as toothpaste, toothbrushes, combs, slippers, razors, shower caps, soap, cotton swabs, or dental floss) or plastic bottled water.

  • Provided Amenities: Wall-mounted full-size body wash & shampoo and towels are available in all guest rooms. Pure water dispensers are located in the lobby and on every guest floor; water pitchers are provided in guest rooms for your convenience.

  • On-Site Purchase: If you urgently need amenities, they can be purchased from the 1st-floor vending machine (a portion of sales proceeds is donated to charitable organizations).

Q2: Is the breakfast completely vegetarian / plant-based?

  • Azure Hotel is the first 100% plant-based hotel in East Taiwan, serving completely meat-free and seafood-free cuisine.

  • Dietary Labels: All dishes on the buffet are clearly labeled with dietary indicators (such as Vegan, Ovo-Vegetarian, Lacto-Vegetarian, and Allium-Vegetarian) so guests with various dietary preferences can dine with total peace of mind.

  • Whether you are a long-time plant-based diner or exploring vegetarian cuisine for the first time, our dishes are crafted to surprise and delight every palate.

Q3: What complimentary baby amenities are available for reservation when traveling with infants or toddlers?

  • We offer free reservations for essential baby amenities, including:

    • Baby Crib (suitable for children under 2 years old, weighing up to 15kg)

    • Baby Bath Basin (with a small stool)

    • Steam Bottle Sterilizer

    • Bed Safety Guardrails

  • Note: Quantities are limited. Please call or contact us in advance after completing your booking to reserve these items.

Q4: If I arrive early, can I store my luggage at the hotel?

  • Check-in Time: From 15:00 onwards.

  • If you arrive before 15:00, you are warmly invited to store your luggage at the hotel front desk first, allowing you to explore Hualien with total ease.

Q5: Are pets allowed in the guest rooms?

  • Pet Policy: To maintain accommodation quality, overall hygiene, and a safe environment for guests with allergies, pets are not permitted in guest rooms or public areas (with the exception of certified guide dogs and service dogs).

Q6: How do I get to the hotel from Hualien Train Station? Is there a shuttle service?

  • Taxi / Car: Approximately an 8 to 10-minute drive from Hualien Train Station.

  • City Bus: Take the city bus from Hualien Bus Station and get off at "Hualien Hospital (JIANG JUN FU)"station or "Taiwan Business Bank" station. The hotel is a 3 to 5-minute walk from either stop.

  • Shuttle Service: Please note that the hotel does not offer a free shuttle service.

Q7: Does the hotel serve lunch or dinner?

  • Dining Service: The hotel currently only provides breakfast service (served daily from 07:00 to 10:00 at the 2F Green Wave Restaurant). Lunch and dinner are not served on-site.

  • Nearby Dining Options: Located in the heart of downtown Hualien, the hotel is surrounded by vibrant local eateries and street food! Dongdamen Night Market is just a 10-minute walk away, and 24-hour convenience stores and fast-food restaurants are located right across the street. Our front desk team is always delighted to share local food recommendations with you.